Returns & Exchange Policy

Return Policy

We accept returns on unworn, unwashed, and unmarked footwear in its original condition within 30 days of receipt. For hygiene and safety reasons, we cannot accept returns on shoes that have been worn, washed, or marked in any way.

How to Make a Return

Contact us at info@brazilianshoes.co.nz before sending any return. We'll provide you with the nearest return address. Returns sent without prior authorisation will not be accepted.

All items must be returned in their original, undefaced packaging with a copy of your invoice. If your return is crossing the border, please mark the package "RETURN — NO DUTIES" to help avoid customs delays.

Shipping

Return shipping costs are the customer's responsibility. We recommend using a tracked service, as Piccadilly Footwear is not liable for items lost in transit. Delivery times for exchanges may vary depending on your location.

Partial Refunds

A partial refund may apply if an item is returned in less than original condition, is damaged, or is missing parts for reasons not due to our error, or if the item is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved. Approved refunds will be credited to your original payment method within a few business days.

If you haven't received your refund after a reasonable period, check with your bank or credit card provider first — processing times can vary. If you've done that and still haven't received it, contact us at info@brazilianshoes.co.nz.

Sale Items

Sale items are final sale and cannot be refunded.

Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, email us at info@brazilianshoes.co.nz

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return once the item is received.

If the item wasn't marked as a gift, the refund will be issued to the original purchaser.