Returns & Exchange Policy

Return Policy
We accept returns on unworn, unwashed, and unmarked footwear in its original condition within 7 days of receipt. For hygiene and safety reasons, we cannot accept returns on shoes that have been worn, washed, or marked in any way.
Please note: We do not offer refunds or returns for change of mind. If you've ordered the wrong size or would prefer a different style, we're happy to arrange an exchange — see the Exchanges section below.

How to Make a Return
Contact us at info@brazilianshoes.co.nz before sending any return. We'll provide you with the nearest return address. Returns sent without prior authorisation will not be accepted.
All items must be returned in their original, undefaced packaging with a copy of your invoice. If your return is crossing the border, please mark the package "RETURN — NO DUTIES" to help avoid customs delays.

Shipping
Return shipping costs are the customer's responsibility. We recommend using a tracked service, as Piccadilly Footwear is not liable for items lost in transit. Delivery times for exchanges may vary depending on your location.

Partial Refunds
A partial refund may apply if an item is returned in less than original condition, is damaged, or is missing parts for reasons not due to our error, or if the item is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved. Approved refunds will be credited to your original payment method within a few business days.
If you haven't received your refund after a reasonable period, check with your bank or credit card provider first — processing times can vary. If you've done that and still haven't received it, contact us at info@brazilianshoes.co.nz.

Sale Items
Sale items are final sale and cannot be refunded or exchanged.

Exchanges
Not quite the right fit or style? We make exchanging easy. Simply contact us at info@brazilianshoes.co.nz within 7 days of receipt and we'll help you find the right option. Items must be unworn, unwashed, and in original packaging to qualify.
We also replace items that arrive defective or damaged — just reach out and we'll sort it out promptly.

Gifts
If the item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return once the item is received.
If the item wasn't marked as a gift, the refund will be issued to the original purchaser.