Returns & Exchange Policy
1. ONLINE EXCHANGE/REFUND POLICY
For customers purchasing online out of Auckland*, items can be returned for an exchange/refund to our store subject to the conditions: Piccadilly will exchange or refund unworn and unmarked footwear in the original box within 10 days of purchase. You must contact us first at (email@example.com). The exchanged item will be inspected to see if you qualify for an exchange/refund.
*We regret Auckland customers can only be given an exchange/store credit due to the free shipping costs and a presence of the physical store in Auckland. Only customers living outside of Auckland can be given a refund for online purchases.
All return postage costs will be covered by the customer.
Address for return:
34/40 Queen St Queens Arc, Shop 5, Auckland CBD, Auckland, 1010
2. RETAIL STORES EXCHANGE/REFUND POLICY:
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully! If the goods have manufacturing defect (not ‘wear & tear’ signs. Damage from ‘wear and tear’ will not be covered), we will meet our obligations under The Consumer Guarantees Act to provide a remedy.
We will exchange unworn and unmarked footwear in the original shoe box with unique SKU number when accompanied by the original purchase receipt and returned within 10 days of purchase.
We regret shoes cannot be exchanged if returned without the original shoe box which shows a unique barcode identifier, manufacturing date and a shoe image.
We regret ‘SALE’ items cannot be exchanged.
We regret we are unable to accept goods back to store where:
- goods have been worn. We consider shoes have been worn if the date of the receipt past 10 days.
- goods have been damaged after purchase.
- fit issues should be resolved before the shoes hit the trail (road). If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours.
We do not accept ‘worn’ shoes in our store. Shoes considered ‘worn’ once they hit the trail (the road) the date of the receipt past 10 days.
Damage from ‘wear’ will not be covered. See our warranty instruction for more details about manufacturing warranty.
Please do not bring ‘worn’ shoes to our store, but visit a local Shoe Repair specialist who will help you to detect your individual wear pattern and determine if they need any preventive work (alteration) to help them last longer.
If you have any questions, please email us at firstname.lastname@example.org
Alternatively, if you do not agree with our decision:
NZ Consumer Protection helpline
Ministry of Business, Innovation and Employment (MBIE)
Freephone: 0508 426 678 (0508 4 CONSUMER)
For more details please refer to our Footwear Warranty Claim Form.
High heeled shoes increase the pressure of the feet, which can cause natural discomfort. Situations of discomfort while wearing the shoes which do not stem from manufacturing defects are not subject to product replacement.
When purchasing, remember to carefully check the product. Make sure it fits well and that you are buying the correct size for your comfort, and it is important to always try on the pair. If your feet are swollen, try to raise them for a few minutes to allow them to get back to normal, thus ensuring a proper fit.
If you have any questions, please email us at email@example.com